Below you will find answers to the questions we get asked the most about here at Pro-GreenMX. If you have any further questions, then please contact us.
Yes, we do! Please head to our Sponsorship post for full information!
We aim to dispatch all our orders on the same day when ordered Monday-Thursday before 2PM. This is not always possible due to high volumes of orders, but if you have purchased Next-Day Delivery before 2PM Monday-Thursday, we will ensure your order is dispatched. For full shipping information, please click here.
Your tracking confirmation will be sent to the phone number/email address that you provided us at the time of purchase. If you have not received tracking information and wish to track your parcel please contact us.
Please contact us as soon as you receive your parcel and we will investigate the matter further. If you have ordered multiple products, they may have been packaged separately leading to boxes being split up during transit – we will be able to confirm this for you.
Please head to our returns policy for more information.
Please contact us and we will discuss what the best option is dependant on your location.
Check out our blog post on why it is so important to use salt-free cleaning products.
At Pro-GreenMX we are committed to having recyclable packaging to help with the environment, however, after customer feedback many of you did not require empty bottles with every order, so to further protect the environment we are using less plastic by not giving empty bottles out with ‘refill’ products, so please keep your original 1L bottle to re-use, and if you need a new one, you can purchase these separately from our accessories section.
Yes, our products are 100% salt-free and free from any other harsh chemicals, which means that they will cause no harm to any sensitive metals, anodised parts, paint work, carbon fibre and your expensive parts.
Yes! Our Bike Wash is safe for eBikes due to our salt-free properties. Although you may worry that electrics and water do not mix, you do not have to as your bike has a sealed unit to protect electrical components. Our Bike Wash just prevents any calcium build-up that can occur from using aggressive cleaners, plus it is made from deionised water which is free from static components (that can affect electrics), unlike tap water.
No! Apply whilst your bike is still wet and leave for 30 minutes to drip dry. The product will dry itself evenly and remove excess water from all the hard to reach places in the process, whilst leaving behind a layer of protection to make your next clean quicker and easier!
Check out our blog post for full information!