Refunds & Returns
If you encounter an issue with a Pro-GreenMX product that you have ordered from pro-greenmx.com – please contact us via the contact page on our website. When you email us please provide a full description of the product and why you wish to return the product. Photographic evidence may be requested by us before guaranteeing a refund.
Items eligible for return must have been purchased directly from us within the last 30 days, must be unused and in the original, unopened packaging.
Sale items are non-returnable and non-refundable, unless damaged upon delivery. If this is the case then photographic evidence may be requested.
It is the customers responsibility to ensure the item is safely returned to Pro-GreenMX. We recommend using a recorded courier or postal service. Return shipping costs are non-refundable unless the return is due to manufacturing error, which will require proof of postage. A Pro-GreenMX representative will confirm this before return and postage will be reimbursed.
Please allow up to 5 working days for parcels to reach us (outside of the UK may be longer), once received we will confirm with you before settling your refund. Please allow 5-7 working days for refunds to appear in your bank account.
If you have purchased clothing from us and wish to exchange for a new size, please contact us to discuss the available options.
If you wish to exchange your clothing and have confirmed your exchange with Pro-GreenMX please post back your item safely, in original condition with tags alongside a written explanation of your exchange, we recommend using a recorded courier or postal service (keep proof of postage). Postage costs are non-refundable. Once received the new item will be despatched with no additional postage charges. Please allow up to 5 working days (outside of the UK may be longer) for exchange to be received and resent.
Exchanges are not available on any other products.
Pro-GreenMX reserves the right to decline an exchange dependent on stock levels and condition of product when received. Products can only be exchanged for a new size and not for a different product.